Slow Speeds, Constant Disconnects

I have TWC as an internet provider, I have the service that does up to 30Mbps down and up to 5Mbps up. Here is my problem my PC speed test's do an average of 25Mbps with bandwidthplace.com and testmy.net. On the xbox i get from both of the sites average of 3Mbps of download and I am constantly getting disconnected. 

I have read and followed the suggestion to improve performance including restarting equipment, opening ports, upnp is enabled but i still have slow speeds and poor connections to XBL. I have also replaced router, patch cables, new gateway from ISP.

Gateway: **** CM820 Docsis 3.0
Router: Netgear WNR2000
XBOX: MW3 Edition 320G

ISP says everything is running correct but the xbox is not staying connected or getting good speeds.

Any suggestions would be great.

Thank 
Chris 

 

 

Question Info


Last updated July 4, 2018 Views 52 Applies to:

Greetings RangerNation!

Since there is no accurate way to speedtest your Internet connection using your console, instead let's focus on why you're having intermittent disconnections.

Can you try connect your console directly with the modem instead of your router. Power off your modem for a couple of minutes. Turn your modem on and wait for it to connect properly. Connect your console and test your Xbox LIVE connection. Do you still get disconnected with your console directly connected to your modem?

Can you post up your router's current firmware version.

Thank you!


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The hardware restart has been done..

The xbox power button is silver

No Error Numbers

I have tried google DNS and a couple other DNS.

Upland, CA

Gateway: Arris CM820 Docsis 3.0

Router: Netgear WNR2000

NAT: Open

UPNP: Enabled

W: 0000 - 000b

X: 0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

L: 0015 - 10F0

Q: 8015 - 100C

T: Wired

A: 192.168.1.3/255.255.255.0

G: 192.168.1.1

D:192.168.1.1/0.0.0.0

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:


1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then
2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).
3) unplug power from the modem.
4) Wait at least 5 minutes then replug the modem/gateway power.
5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.
6) Wait until the WiFi light on the router is on; you may or may not use WiFi, but it's still a good indicator your router is finished booting up.
7) Plug in and turn on the Xbox. 

If the problem persists, please send us the rest of info we need from http://forums.xbox.com/xbox_forums/xbox_support/f/9/t/155724.aspx so we may work on this further. For example, the "MW3 Edition" isn't meaningful, but knowing if the power button is black, white or chrome is very helpful.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.