Slow Internet speed, wired and wireless.

I've been having troubles lately on Xbox Live, people telling me I'm lagging and stuff along those lines. I just got an ASUS RT-N66U Dark Knight router that I've hooked up and opened all proper ports and turned off the firewall, however, I'm still getting slow interent speed. No NAT issues, those are all resolved. But right now i have the traffic monitor open and my speeds I feel are drastically slower than they should be, I had it open on xbox yesterday playing GTA Online and my average was around 35kbps on the wireless network.

Here are some screenshots from the last few minutes loading and watching a video on my iPhone, and my PC (wired) including the speed test. I have a 15mbps ISP so that seems all fine and dandy but the speeds im actually getting are sub par.

http://i.imgur.com/jZdQrkP.jpg

While watching a video in 360p, not even HD the video wasn't loading fully and it would buffer everytime i would skim it on both iphone and wired PC

http://i.imgur.com/doVpvTG.jpg

heres the wired and wireless sreencaps of the traffic monitor.

http://imgur.com/xVagWGl
http://imgur.com/hj5QWbi

averaging 59kbps for a 15mbps ISP is unbelievable, all my wires have just been upgraded to CAT5e aswell and my ISP is optimum online.

any help in resolving this issue would be greatly appreciated since calling my ISP hasn't helped at all.


 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there Doug! I'm sorry to hear about the slow internet speeds. I know from personal experience that it's not fun at all when your connection isn't reliable.

As far as the YouTube video not loading fully goes, I see that the video you were looking at is 12 minutes long. A lot of times longer YouTube videos will load portions at a time and not load the full YouTube video at once anymore.

I took a look at all of your pictures and this issue seems like it's happening on more than just your console, is that correct?

If so, it definitely looks like this needs to be looked into by your ISP. If the issue was specific to your Xbox 360 console then we might be able to narrow down the issue. But if the issue lies with your entire network not performing up to scratch, then I definitely suggest getting in touch with your ISP again until you're satisfied.

I had a similar situation in the past with 60%+ packet loss and I had to speak to my ISP until they replaced the equipment needed to resolve the issue.

I sincerely hope this helps. Let us know if you have any questions. =)

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