Slim 250HD DVD tray stuck open

Have a week old Slim250 with a stuck DVD tray open position. Tried wiggling and pushing but no luck.

The unit was purchased from Walmart Canada and I believe they have a 14 Day return policy.

Will they take it back for an exchange or do I have to send off for warranty repair?

I also used purchased a Transfer Cable to transfer DATA from 120 HD

Will that DATA still be on the OLD 120 HD? I think the DATA is erased after transferring to the slim unit.

Can Slim Data be transfered back to the 120 HD?

Thanks for your replies

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

That really stinks that your DVD Drive is stuck.

If you still have a warranty you should return her.  If not, they should have gave you a default 1 year warranty.  (I believe all consoles have a default of a 1 year warranty.)  I don't think the transfer cables that were for the phat console works on the slim.  I believe the slim has its own transfer cable.

If you don't get a return on your console, you'll need to contact Microsoft about the issue.  You may need to pay unless you have the 1 year warranty.

Good luck.

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The cable can only transfer to drives of the same size or larger, it can't go down a size.

 

You could just take the hard drive out before returning the console, explaining that there is data you wish to keep on it. Or transfer the data to a USB stick in the interim.

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wall mart have to take it back as part of their policy , its the fastest solution to a working x box :) Just take it back to them and get a shiny new one

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Ironicly this happened to me as well. But my xbox 360 is about a year old now. sending it in on monday, :/

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