SInging into my account

Hey, I'm the user ViLLiOSTAR1, and for the past hour or so, Ive been trying to sing in, and Ive connected to the internet and everything, I checked the connection and it said it was good, yet I keep getting the message after my password is put in," You'll need the internet for this." Does anyone know how to fix this?

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:
Answer

Hi ViLLiOSTAR1 

Sorry you're having issues signing in to Xbox Live. First try hard resetting your console. To do that  with your console powered on, hold the power button down for about 8 seconds. After it's turned of, then turn it back on and see if you can sign in. If you cannot, then try doing a detailed network test by following these steps. If everything tests okay, then I would suggest rebooting your home networking equipment (router, switches, ect). 

Hope this helps! 

MCP. MCDST. LVL 80

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