signing into xbox live

hi can anyone help. i can sign into my xbox live account on my pc using my email address and post code, but when i go onto my xbox it wont let me sign in, its states that the user name and password are wrong, but also tells me that my profile cant be used on this console please download ur profile to play on this console.. it allows me to sign in on my sons xbox just not mine...help??

 

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Last updated July 4, 2018 Views 3 Applies to:

Can you please give me the error code or at least post a sceenshot of waht is happening to you?

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is there anyway you saved your account to another email in case of it be stolen

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Hi I have managed to retrieve my profile and save on to my console thank you for your help

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Hi have have retrieved my profile and saved it to my console

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