Signing in

Ever since I signed up for xbox live I've been having such trouble signing in. I have to do it several times in order to get in. Or it won't let me do it at all. I have to make a new profile every time in order to get in and it's getting me frusterated.


Question Info

Last updated July 4, 2018 Views 11 Applies to:

When signing into your Xbox profile and Microsoft Account it sometimes does ask for the email address and password for your account just as a security check.  If it constantly asks you for that information then you may be having a security proofs issue and you don't have any set up or you need to verify them on your account.  More information on how to do this is located here along with any other questions you may have:

Creating several accounts can cause issues in the future and cause confusion when you are trying to sign into the account you actually want to use. If nothing suggested in the trouble shooting I provided to you helps at all then you may need to contact Xbox Support at 1-800-469-9269 if you are in the US or Canada.

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