signing in

i cant sign into xbox live it says it needs my windows live Id to verify some information i had to change my password then when i put the new one in it said there was an error. Then i tried signing in on and it gave me a different gamertag and says i don't have xbox live gold when and i just bought a year a week ago


Question Info

Last updated July 4, 2018 Views 0 Applies to:


You'll want to contact phone support and give them your gamertag. They can confirm the e-mail associated with the account as long as you're able to provide the information that's on the account itself. It doesn't seem plausible that your e-mail just stopped being associated with your normal gamertag. The gamertag you're currently logged into is a randomly generated gamertag.

Randomly generated gamertags are given to e-mail addresses that have never had a LIVE account previously. This is why I'm going under the assumption that you're actually logging in with the wrong e-mail, or you've misspelled you're e-mail when you first signed up to Xbox LIVE.

Please reach out to them by visiting this page here

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.