signing in

i cant sign into xbox live it says it needs my windows live Id to verify some information i had to change my password then when i put the new one in it said there was an error. Then i tried signing in on xboxlive.com and it gave me a different gamertag and says i don't have xbox live gold when and i just bought a year a week ago

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello,

You'll want to contact phone support and give them your gamertag. They can confirm the e-mail associated with the account as long as you're able to provide the information that's on the account itself. It doesn't seem plausible that your e-mail just stopped being associated with your normal gamertag. The gamertag you're currently logged into is a randomly generated gamertag.

Randomly generated gamertags are given to e-mail addresses that have never had a LIVE account previously. This is why I'm going under the assumption that you're actually logging in with the wrong e-mail, or you've misspelled you're e-mail when you first signed up to Xbox LIVE.

Please reach out to them by visiting this page here

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