Signed Out?

Hi,

I see people have a similar issue of mine, but the problem doesn't seem to want to go away. Most of the forum postings I've seen are a little old, so I didn't know if there were more recent solutions...

As I'm watching Netflix, creating an emblem in CoD: BO2, sitting in the dashboard, or sometimes even playing an online match I will be kicked out and told to switch profiles/upgrade to Gold, something like that. I've tried that signing out, deleting profile, clear cache 3 times, and download again trick, but it doesn't seem to work. It seems to slow down the pace at which it kicks me out, but doesn't fix it. I've also noticed downloading updates and DLC has slowed down substantially during these occurrences, not because I have to keep signing back in and out. It's just slower than normal. Like a 70MB update, that should take less than a minute can take up to 5-10 minutes to download.

I'm not at all a computer expert, but my NAT type says it's open, and my connection is fairly good, I can even play online games on my computer, and surf the web.

Is there anyone else out there who has experienced this and knows a solution, besides that trick?

I've done it multiple times and it hasn't worked, and I just did it again. Now I'm just waiting to see how long it takes to kick me out, because while downloading my profile I got "Status code: 80151925" and I tested my XBL connection and it was just fine.

Thank you to anybody who has a link or an upright solution to this problem, besides buying a XBOX ONE lol.

 

Question Info


Last updated July 4, 2018 Views 19 Applies to:

Addition;

I haven't been kicked out yet, but I did receive this message while trying to download an update for CoD: Ghosts, "4099-0000-D080-0200-8007-2EE2" It says it involves my connection or my NAT type, and I tested my XBL Connection and it came up that there is a problem this time, and to turn my router off for 30 seconds and then reconnect the power.

Sorry,

I'm using a forum for real-time events and just updating it via posts while the issues arise.

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Usually if you experience frequent sign outs or cant connection, it can be an indication that there is a problem with the router, modem, or even the ISP.

Can you answer these questions and statements, so we can understand your issue better.

1). What Country/State/Province do you live in?

2). Modem brand & model number:

3). Router brand & model number:

4). If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

5). Everything you have tried:

6). Is UPnP Enabled? Yes/no/Unknown

7). Do you have a NAT error? If so, what is your NAT type?

8). Any Error Codes you encounter:

9). Who is your ISP(Internet Service Provider)?

10). After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

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I can't answer all of those questions at this moment, but I live in the U.S., Ohio. My internet provider is Time Warner Cable. I've noticed these problem in about October, but now I'm fed up with it; it worked perfectly. My 360 is using an ethernet cable that is linked to an ARRIS TG852 Modem/Router; that TimeWarner provided after I moved here. Before I used a Lyinksis E2500 and I had no problems for years, and with TWC as my provider. I don't have NAT errors. I will try to get more information for you later. Thank you.

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Have you done any port forwarding on your modem/router? A lot of issues with connections can be stemmed from the ports required for XBL not being open for the Xbox itself. Go to this website to learn how to forward ports (opening them up) on your router.

portforward.com/.../defaultguide.htm

These are the ports you need to forward:

TCP,UDP 53

TCP,UDP 80

TCP,UDP 83

TCP,UDP 1863

TCP,UDP 3074

Make sure you forward the ports for your Xbox, and NOT your computer unless you're using Windows 8 and play Games for Windows Live. Here's how to find your XBox's IP address so you can apply these forwards to that and not your computer.

1. Go to your System Settings

2. Go to Network Connections

3. Highlight your connection type (Wired, or wireless, whichever one you're connected to)

4. Scroll right to advanced settings, and check the IP Address listed, and right it down, then go on with your port forwarding.

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Hello! Everyone here is pretty much on the same page as I, but i am more than happy to share my tips! Here are the steps I like to recommend:

1. Try resetting the router. If needed, make sure you are not on opposite ends of the house and that you have full bars!

2. Try deleting your Wi-Fi and reconnecting it. Also, you can try deleting and downloading your profile again.

3. Try cleaning the cache, you can find the steps on the Xbox support website! There could have been a problem with the previous update or download!

4. If that does not work, try contacting your internet provider and (if necessary) have them take a look at your router. (This is what needed fixing in my case)

If none of the steps above helped your problems, maybe get your console looked at. Hopefully this isn't the problem but in some cases it is. Something could be internally damaged.

ALSO! Feel free to talk to an Xbox Ambassador or Chat with Xbox Support!

XBOX CHAT SUPPORT: support.xbox.com/.../contact-us

CACHE CLEAR STEPS: support.xbox.com/.../clear-system-cache

Hope this helps! :) Good luck & Safe gaming!

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