We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Solution 2: Use your child's Windows Live ID If the Xbox LIVE account is a child account, make sure to enter your child's Windows Live ID. You must use the same credentials that were used to create the account.
If your child's Windows Live ID was automatically created as part of the Family Account set up, and you attempt to reset the password, an email is also sent to the Windows Live ID parent account (the Xbox LIVE family account primary). Follow the instructions
in the reset email sent to the primary account to reset the child account's password.
If you only want to recover the account, the Xbox LIVE family account primary can recover the account by using the Recover Account feature. To do this, sign in with the parent Windows Live ID and password.
If you receive the same error message, try the next solution.
Solution 4: Contact Windows Live Support If you are unable to sign in with the Windows Live ID credentials that you used when you created your Xbox LIVE account and your gamertag, contact Windows Live Customer Support:
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials