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I forgot my other xbox live password and i tried going to sign in and clicking forgot password. I did all the stuff i needed to do but it still didnt let me change my password. Can anyone please help?


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Last updated July 4, 2018 Views 1 Applies to:

I would suggest going to and selecting forgot password. If you have done that and it didn't work I would suggest contacting the Live help team by following the steps below.

1.go to

2.Click on Help Center in the bottom right

3.Under Other Resources click Ask your question in the windows live solution center

4.In the top right click ask question.

5. Sign into your alternative Live ID

6. Ask your question( ask for help with your password reset and you are not able to do it through the site)

They should get back to you with a resolution.I hope this helps.

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