sign in problems

Hi all, 

i have an xbox account that i havent used in a year or so, so i added an xbox live gold to it. When i try to log in on this website i cannot remember the password! well actually, that is a lie, the password is fine but the username is inactive-banned for a spam virus i received. So, i was wondering is there any way of transferring the account to a brand new live account or if im completely stumpped!!!!!!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello,

Can I switch my gamertag to a different Microsoft account?

You can change the Microsoft account that is associated with your Xbox LIVE gamertag. Here’s how:

1.Sign in using your Xbox LIVE gamertag.

2.Go to Settings and select Account.

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3.Scroll right to Your Information and select Account Security.

4.Select Change Windows Live ID. (Your Windows Live ID is your Microsoft account. Find out more.)

Do one of the following:

◦If you have another Microsoft account, select Yes.

◦If you do not have another Microsoft account, go to accounts.live.com and click Sign up. After you have another Microsoft account set up, select Yes and continue with the next step.

◾Enter the password for the Microsoft account that is currently associated with your gamertag, and then select Sign in.

◾Enter the email address and the password for the new Microsoft account that you want to associate with your gamertag, and then select Sign in.

◾Select Yes, change to change the Microsoft account associated with your Xbox LIVE account.

◾Select Update Contact Information to update your contact information or Done to finish.

Notes

•When you change your Microsoft account, your Microsoft Points are automatically transferred to the new Microsoft account.

•You can make only one Microsoft account change for a given gamertag every 30 days.

•You must also wait 30 days after your gamertag is downloaded from Xbox LIVE before you can switch that gamertag to a different Microsoft account. If 30 days have not passed since the gamertag was downloaded, you’ll get an error message.

•Before you can change the Microsoft account associated with a child account, you must provide the Microsoft account information for the adult account that has parental control.

•You can choose to require input of your Microsoft account password to sign in to Xbox LIVE. For more information on how to do this, see Password-protect your Xbox LIVE profile.

Alliance United

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