Sign in problems

When i try to log into my Xbox live it says i have to sign in with my email and password to check for security proof updates and when i try to go back i sign out of my profile completely so i go back and enter the email and password but it says it is wrong and comes up with the error code 8015D002. I have tried changing my password and deleting and re-downloading my account but it takes me back to the email and password sign in. What shall i do?

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:

hey stocker,

Can you check to see if your profile (or any) is corrupted? Dashboard > Settings > System > Storage > Hard Drive > Profiles

It may also help to update your security information by signing out and re-signing in to check your billing information, pass word and so on.

Please come back and let us know if we can be of further assistance. Thanks

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