Sign In Credentials

So I updated my gamertag on my computer, and It wouldn't refresh on my xbox, so I signed out on my xbox, but then when I went to sign back in, It came up with a message saying "Sorry, there's a problem with the credentials your using to sign in. Go to https://account.live.com to fix the problem." but it has nothing on there to do with fixing the problem, and all I just want to do is sign back in. I looked it up and it said to delete that character profile from my settings, So I did so and nothing happened, what do I do?

 

Question Info


Last updated October 1, 2018 Views 21 Applies to:

Hey there Sophia! If you haven't already, can you try Downloading your profile on the console to see if that sorts things out. Let us know how that goes, thanks!

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Mine say the same thing...and i dont know what it mean!

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Hey there ToxicantOhio2, are you able to go to the account page listed?  What happens when you try that? Also what happens when you try to download it?  Please make a new thread with these details and we'll get to the bottom of it! :)

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