Shutdown and delete gamertag

My 11 year old stepson took my credit card without my permission and created this account.  I would like for you to shutdown and delete this gamer tag, ensure that none of the previously purchased content can ever be re-downloaded.  Thank you.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

You will need to ring Xbox phone support for this.  Click this link to see the contact info: http://support.xbox.com/call-us

I'll just mention that anything you have previously purchased, and is re-downloaded.  You will NOT be charged for it again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Strictly speaking, you cannot delete an account nor prevent the previously purchased content from being redownloaded. If you want to prevent your son from using this account again, you'd need to log into it and change the WLID/password (log-in information) to something only you know, then delete the account from the console. If you do not change the log-in information before deleting the account from the console, it can be recovered later by your son.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.