I was a day-one adopter of the Xbox One (and a customer since I was a teenager and the original Xbox was released). My first One suffered from the grinding disc reader issue and was replaced after about 7 months after the problem made the console unusable. I was sent a replacement console as I was still under warranty. Seven months after that, my replacement console is suffering from the same issue along with a few new problems. Neither console made it a full year, but since my original console is out of warranty, I'm expected to pony up $150 to fix it this time.
I've tried online chat, Twitter, 1-800-4MY-XBOX, and feedback.xbox.com and they all result in the same thing: "Sorry...I don't know what to tell you other than submit an online support request." My post on feedback.xbox.com was even locked and removed a month ago with the message "We have collected your specific feedback and it has been allocated for distribution to the proper teams. Thank you for your input!" though I haven't heard a word since. Is there any way to contact someone at this company that actually has the authority to do something? I feel like my case is a no-brainer from a customer service standpoint, but no one that can actually be contacted has the authority to do anything.