settings changed and constant 500mp

i need help fast, my accound keeps saying ive the wrong password and my securtiy question has been totally changed without my knowing now i keep getting emails saying ive bought 500 microsoft points yet my account remains empty and my money is being taken PLEASE im begging for help.

i dont actually know how ive logged in now, im affraid to sign out please help T_T

 

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Last updated July 5, 2018 Views 0 Applies to:

I would suggest calling support for further info. The UK number is 0844 545 81 43


Good luck.

E-A-G-L-E-S EAGLES!

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Please call in to your regional phone support and get an investigation started.  

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the quickest way to resolve this issue is to phone support (support.xbox.com/contact-us) it is the only place to start and get updates on your investigation. Give them a call back and have your SR# from your previous call(s) ready. Don't be afraid to ask to speak to a supervisor if you are not getting the information you need.

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thank you, the number was most useful and i now have full control over my account again (which has been changed now), a report/note has been made, im unsure if this will start an investigation but lets hope so. thank you again Brandiesel1 for the number, very very helpful. thank you all for your time and speedy replies *bows to you all*

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Hey there, TheChosenFall. In the future, I would encourage you to take a look at this security page for steps to secure your account: http://xbox.com/security. This should help avoid situations like this going forward.
 

Thanks and happy gaming to you! :)

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