Set up my X box using a microsoft account I then never used

My son set up Xbox using a Microsoft account/email he then never used. Now he cannot get on X box live because he cannot remember the password. The reset email goes to the old email which he cannot access and we cannot give enough detail on the password recovery form to get reset. We are really stuck now.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hey there Python! I'm sorry to hear about the account issues. It definitely sounds like a tough spot to be in.

As you're not able to use any of the online account recovery options, the next best step will be to use the Contact Us page to set up a support call with an account specialist. They'll be able to work through your options with you.

I hope this helps, let us know if you have any questions. =)

@SlanderousClub6 Give the above step a shot as well and if it doesn't work for you, go ahead and make a new thread detailing your issue and the steps you've tried so far. That way we can tailor our support specifically to you. ^_^

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I'm in the same boat.....extremely frustrating trying to figure out how to go around this....from what i see there isn't and I have not been able to get hold of a "tech"  grrrrr

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