Service Center Accessory Issues

Firstly, I'd like to start by saying that never in my life have I had such a nightmare trying to purchase a product online, it goes without saying that I would not expect such a dysfunctional website from a company as prestigious as Microsoft.

I've spent the last 3 days - probably around 16 solid hours trying to purchase a replacement power supply for my Xbox. After talking to support for a number of hours over the last day, I've been told that Microsoft do not currently offer power supplies in exchange for money, only faulty devices for a new one, even though I am 100% sure this is not true as I have done some research amongst the forums, and have a friend who managed to order one without a problem. Anyway, my main question is, has anybody else had issues purchasing from the service center recently?
 I keep getting told I have no registered device (even though I get told it's already registered when I try to add it again), given an error message, or just presented with a blank screen. I've cleared my cache, cookies etc, tried different browsers, different computers, and even tried it from the internet at the university I am attending. Nothing.

Thanks Microsoft for practically giving me a heap of plastic and metal for $400 that you may as well warrant completely useless. Will not be purchasing Microsoft products in the future.


Question Info

Last updated July 4, 2018 Views 6 Applies to:

Would also like to add that I've been promised a callback within 10 minutes 3 times now - haven't received one call. I am furious. I have a right to be able to purchase a power supply for my Xbox.

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