Service alert

Ya it's rediculous. Fist time in five years this has ever happened and when I called to try and find out when it might get fixed they told me they had no timeline of when they might fix it and they have not provided any additional information besides that tree is a problem.

Question Info

Last updated July 4, 2018 Views 0 Applies to:

The service alert which just started this morning is limited to "Joining other Xbox LIVE members in online games" and you will see when it's solved by watching


If you have a long standing problem with joining other Xbox LIVE members in online games, then let's take a look at your setup:


What Country/State/Province do you live in?
Modem brand & model number:
Router brand & model number:
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried:
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT?
Any Error Codes you encounter:
Who is your ISP(Internet Service Provider)?
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)



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