Seriously microsoft your making it too easy to buy a different product

Trying to get back on xbox live after playing on the ps3/computer for  awhile.

So far issues have been:

old account couldn't be verified as mine had to figure out email/passwords hit and miss. Support said I should email recovery of account and the account recovery was rejected. Really.

Figured it out eventually. Login and new issue.

Account has old parental controls that require new terms of service. Accept terms hit continue, makes me login same thing keeps happening over and over.

Support - None dont know whats causing it lets try sending you emails. Trying to get parental controls removed, keep saying you are talking to someone else , every response back has wrong name. Really?

How do I remove parental controls from an account that wont let me into the privacy settings of the account since it keeps having errors accepting terms of service.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

date: 10/13/2013 7:27:49 PM

code: 35D5ACBAE3CC659

s: 0j/R6QLJJ4Hqwmbx3XfB1A==

id: 112b4ed9-aba0-46df-bee9-3791420071a9

req: 7e518bd9-b56b-4bbb-94c2-1e7a10d4b1d5

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Hey there stupidfool,

Sorry to hear you're having issues getting back into your account.

For removing parental locks like this on an account, you'll really want to get in touch with our Phone Support. They'll be best equipped to work with you and get things sorted out so you can start gaming.


Please keep us posted on how everything goes. 

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