Sent here from Microsoft Forums RE: xbox.com account permissions

Hi, I was referred over here by the folks on the Microsoft Forums:

http://answers.microsoft.com/en-us/windowslive/forum/liveid-wlsecurity/stuck-in-a-loop-with-microsoftxboxcom-account/23ad10e7-8564-4194-95a3-7ce4e0969a45

Long story short, I can't access any of the settings here on xbox.com without being asked for a parental account which does not exist. As a result I cannot access things like music with explicit lyrics through xbox music on Windows 8 (I'm 21).

The folks over at the microsoft forums verified that there was no parental account linked with this one, and referred me over here.

I'm from the UK so I'd rather not make international phone calls to the US based support team unless I can help it.

If anyone here has any suggestions, that'd be great. Thanks,

Tom Edwards

 

Question Info


Last updated July 5, 2018 Views 10 Applies to:

usa support team in American number is 1-(800)-4my xbox. [ 1-800-469-9269 ]or International (Direct Dial to U.S.A): 425-635-7180 and u might want to check back here for a support team to reply to u, u will see S AND SUPPORT TEAM on their proflie name  

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Hey there Tango, I realize in your other thread you stated that your Xbox Red Ringed. What you need though is access to an Xbox 360 so that you can promote your account to an adult account (it appears you may have never done this?). I would check here, and try and get access to a friends Xbox as it can only be done through there. support.xbox.com/.../online-safety

Let me know if you have any other questions.

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After resurrecting my 360 I was able to log in using my profile for the first time and promote my account.

Thanks for the reply!

Tom

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Awesome! Very happy it worked for you, I'm assuming you can access that content now? Let us know!

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Yes, i can listen to adult content over xbox music. Thanks!

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