My account was hacked a couple of months ago and I got it back recently with 2 free months of xbox live which is ok. Problem is that 1 charge went through and I was told by support to have my bank dispute it. I did but Microsoft went and claimed it was a proper charge so I got stuck with it still. They sent some documents to my bank as proof of sale which my bank sent to me. The papers had my full credit card number on it and it was improperly blacked out so it was legible, it also had my name, address, ect. On top of that I received it already opened. I canceled my card and had the fun experience of changing all my accounts and payments to my new card. I have made many complaints about it but have yet to hear back from anyone about it. All I was offered was 1 free month of xbox live for my trouble. 10$ for my credit security being compromised is complete crap. I've also been trying to get the interest on the charge removed and not been helped at all. I was given the run around so many times from so many different people that my head is still spinning. I was even told my account being hacked was my fault by one person, yet none of my other accounts were hacked and I have never tried to do anything with my xbox account till after I got it back. I finally got some help from my last call and this man solved my problem with interest and told me about the feedback going to upper management. All it took him was 5 min and some actual effort. This man is a saint and should be in charge of everyone that way someone competent can make sure everyone else is doing their jobs.
What I really want is to know what is being done about lack of security and effort to protect your users credit card numbers. After the playstation network being hacked and their security being compromised one would think more would be done to protect their own users. Unless I get some answers and some satisfaction I will be dropping my xbox service along with everything Microsoft that I own. I will also bring this to the attention to everyone I know and do everything I can to get them to drop xbox and Microsoft as well. I am tired with the lack of care and effort put forward by the support staff.