Security proofs

notified about security proofs. wont let me verify account. unable to play game.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Greetings FROSTY!
Do you get an error code?

Could you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is essential to ensure that your account is well protected and meets the security standards that Microsoft provides.

With your security proofs being updated, let's focus on the next steps: Clear system cache (three times in a row). Restart your console and finally, recover your profile from LIVE.

Clear Xbox system cache (3 times in a row)

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Important: Clear your Xbox system cache 3 times in row.

Restart your console

Download Xbox LIVE profile.

  1. Press the XboxGuide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Post back and let us know how that goes and we'll go from there.

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