Security Proofs

Hii have a problem with my security proofs i only got my phone as a security proof but i am not getting a code to verify, what must i do

 

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Last updated July 4, 2018 Views 1 Applies to:

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Whenever I need to confirm the proofs I have them call me as opposed to texting because the phone calls seem to come through almost immediately.

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Thanx for your reaction i cant select a option to call me i dont know why, that means im stuck like this :(

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Give phone support a call then.  They should be able to help you out.

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Try calling this number: 1-800-4MYXBOX (1-800-469-9269).

It's open everyday, 6AM to 10PM Pacific Standard Time. Hope it helps! :D

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i try and fix my security proofs and it gives me the wrong code

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The damn codes don't work now I'm locked out of my gold account. Because I can't access the old email I had before igot hacked and i couldnt get in it.  the code they sent to my phone and other email doesn't work either. I'm getting sick of this bs

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Hey there Sonictricks187,

Try getting in touch with these people if you're not getting the verification codes:

support.microsoft.com/.../hostpage.aspx

By the way, they're the Microsoft Accounts Team. They might be able to verify your account through other means. Please give it a shot and let us know what happens. Thanks!

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ok its been two years now that xbox has not even tried to resolve my problem of security proofs not working and now every couple of hours I get boot of live and have to uninstall then reinstall and this is stupid and your workers have no desire to help!!!!! I cant even renew my account because of this or purchase anything

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I have the same exact problem I keep on recieving the message "Temporary Problem with service. Please try again later"

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This. Just happened to me today. I was kicked out of xbox live while starting a  game. It took me to a screen saying I had to input  the security code they were emailing me, the security code email I. Never received. I have a phone number on record but it won't allow me to choose my phone number as an option to receive the code. I called both xbox live support and. Microsoft directly and was on the phone for 2 and a half hours and STILL no one could assist me. I changed the password on the account and every time I log in it goes straight to a page asking for the code. I had to create this account just to post on the forums and chat to a representative on messenger. Every time I speak with someone they tell me exactly what it says online already And do not offer any other solutions to the problem. Apparently nobody can ask questions to determine your identity to ensure you are who you say you are as well. They couldn't send me a new code because it's all computer generated., and the code they COULD send to my phone was just to change my password which I had already done! I am furious with Microsoft and if this issue is not resolved promptly I will be taking my business elsewhere. So far all I have received I is terrible customer service, a lack of effort, and an extremely repetitive inefficient system.

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