We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Could you try follow the instruction steps up front and in given order. Post back and let us know how that goes and we'll go from there.
*If you have the two-step verification turned on/enabled for your Microsoft account, then you need to Create a new app password under App passwords. You will then use this new generated app password to sign in or download
your profile instead of your Microsoft account password. Here's how!
*This is used for when you have the two-step verification turned on/enabled.
Could you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft
account. This information is essential to ensure that your account is well protected and meets the security standards Microsoft provides.
With your security proofs being updated, let's focus on the next steps: Delete Profile Only from the Xbox storage device, clear system cache (three times in a row) and finally, recover your profile from LIVE.
How to delete Xbox LIVE profile safely Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.
Go to Settings, and then select System.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
Clear Xbox system cache (3 times in a row)
Press the Guide button on your controller, go to Settings, and select System Settings.
Select Storage or Memory.
Highlight any storage device, and then press Y on your controller.
Select Clear System Cache.
Important: Clear your Xbox system cache 3 times in row.
Restart your console
Download Xbox LIVE profile.
Press the XboxGuide button on your controller (large X button in the center of your controller).
Select Download Profile.
Enter the Microsoft account associated with your Xbox LIVE gamertag.
Enter your Microsoft account password.
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