My cousin recently has been asked to put in his email and password to verify his account. He has been playing xbox for a year and a half now. He uses G mail and the email to his account is a hotmail account, and he doesn't remember the password. When he puts in the password he thinks is right, it says "There is a problem with your credentials" or something else. It makes no sense how after a year later, it is asking him to put in this info. He really doesn't care, but I am trying to help him resolve his issue.