Im trying to access my xbox live account and it keeps making me do this stupid security check I have been trying to get online for 2 hours and it rather saying eroor code 8015d002 or 80151103 ... ive reset my password several times and still no good can someone help me get past this pointless process so I can play xbox..
security check
Error code 8015D002 occurs when you try to sign in to Xbox LIVE
Overview
If you see error code 8015D002 when you try to sign in to Xbox LIVE, there’s a problem with your account.
Read this page to learn more about error 8015D002 and what you can do about it.
On this page
Error code and message
Error code 8015D002 contains the following message:
Account does not exist.
Status Code: 8015D002
Problem
If you get this message and error code, it means there’s a problem with your account. For example, the security information for your account may need to be updated.
Solutions
To resolve this issue, try the following solutions. If a solution does not resolve the issue, go to the next solution.
Solution 1: Verify your Microsoft account security information
Follow these steps:
- Visit Microsoft account.
Note If you forgot your password or can’t sign in using your password, reset your password. - Click Edit security info.
- Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
- Sign out of your Microsoft account and then sign in again.
- Try to sign in to Xbox LIVE again.
Solution 2: Delete and re-download your Xbox LIVE profile
For help, see Download, move, or delete your Xbox LIVE profile.
Solution 3: Clear the system cache
To clear the system cache, follow these steps:
- Press the Guide button on your controller, select Settings, and then select System Settings.
- Select Storage or Memory.
 |
- Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
- Select Clear System Cache.
 |
- When prompted to confirm storage device maintenance, select Yes.
and
80151103
Microsoft account password reset and email address issues
Microsoft account password problems and other errors associated with your Xbox LIVE account
This article describes what to do if you get an error message when you try to do one of these things:
- Sign in on your console or at Xbox.com
- Change the Microsoft account associated with your Xbox LIVE account
- Create an Xbox LIVE account
These are the error messages you might get:
- "The e-mail address or password you entered is not valid. Please try again."
- "This profile cannot be downloaded right now. Status Code 80151103"
- "This profile cannot be downloaded right now. Status Code 8015D000"
- "This profile cannot be downloaded right now. Status Code 8015d02e"
Typically, this problem occurs if you entered the wrong Microsoft account (email address or password), or if there is an issue with your Microsoft account.
Note If you receive an error message that is not covered by the information on this page, try searching for your error on the Xbox error code/status code search page.
Note If you do not yet have an Xbox LIVE account and want to set one up, go to the Join Xbox LIVE page.
Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox LIVE). Your Xbox console may still refer to your Microsoft account as your “Windows Live ID.” Keep in mind that these two terms mean the same thing. Your Xbox LIVE sign-in information has not changed. Find out more.
Important: Xbox Support cannot reset Microsoft account passwords. For help, see Reset your Microsoft account Password.
Things to try
Solutions
Solution 1: Make sure that you are using the right Microsoft account
If you have more than one Microsoft account, make sure that you use the right one — the one that was used to create your Xbox LIVE account. If you forgot, see Manage your Microsoft account.
Note If the Xbox LIVE account is a child account, make sure that you enter the child's Microsoft account.
Solution 2: Check your Microsoft account on Xbox.com
To make sure that the Microsoft account you are using is the right one, try signing in to Xbox.com by using the same Microsoft account that you are trying to use on your console. If there’s a problem with that Microsoft account, you are prompted to correct it.
If you are signed in with an incorrect gamertag or if you are prompted to create a new Microsoft account, you are likely using the wrong Microsoft account.
Solution 3: For a child’s account, use the child's Microsoft account
If the Xbox LIVE account is a child's account, make sure that you enter your child's Microsoft account. You must use the Microsoft account that was used to create the account.
If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the Microsoft account parent account (the Xbox LIVE family primary account). Follow the instructions in that email to reset the child's account's password.
If you only want to download the account profile, use the Download Profile feature when you are signed in with the Xbox LIVE family primary account.
Solution 4: Reset your Microsoft account password
If you can’t remember your Microsoft account password, try resetting your password.
Solution 5: Go to the Windows Solution Center
If you can’t reset your Microsoft account password, go to the Windows Solution Center for help recovering your password. Xbox Support can’t reset your Microsoft account password for you.
Question Info
Last updated February 28, 2024 Views 1,055 Applies to: