Securing a stolen account (on a stolen xbox).

My friend was recently burgled and his xbox was stolen. Dose anyone have any tips on how to secure his account and make sure its not used/abused as well as credit card info. Should he call microsoft and tell them it was stolen?

 

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Last updated July 5, 2018 Views 3 Applies to:

He should absolutely call Xbox Support and let them know that his console and gamertag (tied to personal info/credit cards) is not in his hands and needs to be locked/taken care of.

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Sorry about your friend's misfortune. In the mean time recovering the account to another xbox and changing the credential information would be a good idea. Good luck and I hope the xbox is recovered and given back to him soon.

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Require the Console to login with the password here

live.xbox.com/.../Protection

Or change the password on the website

Also take a look at

support.xbox.com/.../password-protect-account

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You should also tell him to contact the bank he uses to have his card and account frozen so no unauthorized payments can be made.

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Greetings, Ac0rnX! There's a lot of good information in this thread. To tie it all up your friend should take a look at this page and follow the steps outlined there: www.xbox.com/.../What-To-Do. Doing so will help make sure that his account is secured.
 

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