Second controller not working properly

So I just bought a second xbox one controller and I would like to use it in place of my older one, however when i launch the game with the second controller (first one off and never on) it stops working at the games main menu. i can still go back out to dashboard, but i can not activate any of the game menu options or even cycle through them. when i go back to my first controller i have no problems. This new controller will turn the console on and off and do anything in the xbox dashboard but as soon as i go to the games themselves the controller wont do anything. Has anyone else had this problem, and if so how was it fixed?

 

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Last updated July 4, 2018 Views 1 Applies to: