Screenshot function not working/ option unavailable

Hi,

I'm hoping someone can help me diagnose an issue with the screenshot function. I understand that an update some months ago has enabled screenshot capability. I can confirm that my xbox is up to date (well I am advised there are no updates available in the relevant settings screen).

I should be able to double tap the XBOX button and select Y to save a screenshot however when I double tap the XBOX button there is no option for selecting Y to do anything. I've tried selecting Y in the absense of a prompt however nothing shows up in UPLOAD saved under screenshots..

Thanks

 

Question Info


Last updated July 4, 2018 Views 12 Applies to:

Was you broadcasting also as i believe while broadcasting this option may not be available, this may also be the same for when other apps are snapped

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