So I purchased the day one edition xbox one, which had the special day one edition stamped controller with it. After a month of regualr use, the left pumper on the controller just stopped working, no mis use or damage aside from wear and tear. I submit a repair order and senf the controller via UPS to the repair facility following all of Microsoft's instructions. That was January 30. I searched the status today and see that my order had been cancelled, and still no day one edition controller returned to me. I contacted support this morning, only to find out that my controller had likely been lost at the repair facility, and that i would need to make another repair order and send the shipping number I had with my original controller that i sent. But like most people, once i saw that my controller had been confimred delivery at the facility, i threw away the shipping number invoice not thinking i would need it almost 2 months later. So here i am, *** by Microsoft without my controller. That what you get for being a loyal Xbox guy since 2001, go out and drop 500 day one only to get a broken controller that i payed almost 20 dollars in UPS shipping just to have sent off to Microsoft and never seen again.