Says im banned but im not kind of thing

Ok so i sign into xbox live it works fine for about 5 minutes then is disconnects me and says im banned until the 31/12/9999 and i checked my email and there is no email saying why so i sign back in and it says i cant connect to xbox live, i test my connection, everything is fine and then i can sign into xbox live again and access all online features that a banned member cant so im obviously not banned but it says i am every 5 or so minutes. Someone please shine some light on what is happening and FIX THIS.

 

Question Info


Last updated July 4, 2018 Views 29 Applies to:

Give Xbox support a call, they will know for certain if you are banned or not:

support.xbox.com/.../contact-us.aspx

If you have questions regarding a suspension (if one has occurred) you need to post here:

forums.xbox.com/.../41.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yes i have and he told me to post this into the section 14 and wait for a member of the enforcement team to reply. He said i am not banned but he cant find a problem.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Use the second provided link to get to the Suspension forums (section 14.)  That sounds like an awesome name to refer to the XBLPET's forums, Section 14!!!!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Try deleting your account (just your account not the saves!) and then recovering it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The guy on the phone told me to do this. I tried it didnt work.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.