Says I'm connected to live / matchmaking / nothing will load issue


As with similar posters I have over the last week encountered,

Long loading times.

Unable to connect to xbox live, apps etc. Now permanent.

During the system test I can access internet and xbox live but get told:

"You can connect to xbox live but current network configuration may limit your ability to hear or be heard by other people"

I am given 3 suggestions: Enable UPnP which I have done and open port 3074 which I am struggling with, unable to achieve!

What Country/State/Province do you live in? Australia, Victoria, Melbourne
Modem brand & model number: DLink DSL-502T
Router brand & model number:  DLink DSL-502T
How many consoles do you have connected to this router?1
Wired or wireless (for each console): Wired
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 

Reset Cache, Deleted a corrupted file, Reset Modem, Enabled UPnP, Xbox troubleshooting - IP addresses do match. Can get into my modem settings but was unable to succesfully port forward 3074
Is UPnP Enabled? Yes/no/Unknown Yes
Do you have a NAT error? If so, what is your NAT type?Modem says Enabled / Xbox says I have moderate settings?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? TPG
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)


Latency 191ms

Packet Loss 0%

Up speed 0.70Mbps

Down speed 5.81Mbps

I've had live for years, nothing has changed, internet is normal. I'm so bored, Please help.

Kind Regards


Question Info

Last updated July 4, 2018 Views 312 Applies to:

I would strongly recommend that you format your Xbox hard drive. All data will be lost after this process, so make sure you copy, or move contents to an alternative storage device that you wish to save.

I look at this as you have multiple issues, so let's start with the step where you format the hard drive and we'll go from there.

Let us know how that goes.

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