Says I don't have Gold Membership... but I do?

Okay, first time buyer, and I am a non-user. My son got XBox one for Christmas. I signed up for Gold Membership, got the email that I paid. I logged in, gave him permission to go online and do stuff with just his friends (Teen mode or something it was called). Now he is trying to play with his friends, and he gets a message saying he needs Gold Membership. I checked and he's connected to the interwebs and all that jazz. What gives?

 

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Last updated July 4, 2018 Views 0 Applies to:

Forget it, I just called customer support.

these things are as bas as Ipods, why doesn't anything come with instructions anymore?

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Hi, what did cust svc say?

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