Ridiculous replacement timeframes

So like many others I found my Kinect bricked after the Feb 14 update. I called support, confirmed my Kinect was dead, then started an online ticket for Kinect RMA. I printed the sip and shipped my Kinect back over a week ago.

Being in Toronto I was lucky, in that the receiving address for Kinect RMAs is 40 minutes away in missisauga. From what I understand UPS delivered the parcel the next day.

It's now been a week, and nothing has been shipped back to me. I called support, and while the lady was very nice, she informed me it could be FOUR(4) WEEKS before my replacement arrives.

This is unacceptable for a machine that isn't even 90 days old, much less for a $500 purchase .


Question Info

Last updated July 4, 2018 Views 13 Applies to:

Something weird happened while posting that was messing up my formatting.

Anyway, I want to know what MS is doing to fix this, it's insane that there should be a 4 week delay on a failed part well within the warranty cycle.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.