Returned x-box, no repair and not clearly stated reason! Now what?

My x-box was returned today withour being repaired.  There was a form letter inside stating internal tampering or modifications and a list of possible modicifcations.  There was nothing specific listed.  I have not tampered with the device.  I had it professionally packed to be shipped and pre-paid you to fix it.  I did not tamper with it.  Why would I bother with my time and expense if I had.  I unit was purchased new 15months ago, sealed and in-box from Wal-mart.  I would like to know the specific reason that you will not repair my console.  Furthermore, I am very disappointed with the customer service I have recieved thus far.  After putting approximately $1000.00 into console, accessories, and games this seems like poor treatment.  I have beeen told that once a device is marked as tampered with it is off your plate, you will do no more with it.  I am told I can purchase a new console.  Why would I trust in x-box to do that?  After another 15 months, if that one breaks, will you state that it has been tampered with also?  I feel as though there should be something we can do to make this situation better.  What so you feel is our next step? 

Still x-boxless,

Ben

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:

Hey JB717, I'm afraid that you will need to call phone support for more information about this issue.

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