Retrieving old Version1 Xbox live account Gamertag

Hi,

My current Gamertag is "Ragin4" although my old gamertag I had was "Ragin".

I would like to retrieve my old Gamertag if possible although phone support etc has been unable to assist me as it was connected to a xbox live version 1 account.

I have emails to an old email address [REMOVED - DO NOT POST EMAIL OR MICROSOFT ACCOUNT] from Xbox live support back in 2005 etc if any proof is required that I was the owner of the old account. I no longer use that email address etc.

I was told to contact "Enforcement" on the forums to see if there was any way to retrieve my old gamertag.

Cheers

Nathan

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hi Nathan,

 

The first thing you always ned to do is recovering your Information that was/is associated with your Xbox Live Profile.

Here're the steps posted what and how you can do it.

Like you said, that old e-mail adress that you used for that other Account is inactive.

I don't know if that e-mail adress is been cancelled or if you remember the log-in Information.

If the e-mail adress is not been cencelled yet, I suggest you contact the provider to recover your information.

If that e-mail adress was cancelled I'm pritty sure you can't recover that e-mail adress, but you're able to switch e-mail adressed between Xbox Live Profiles.

Please follow the steps that are been described in this guide to switch e-mail adressed between Xbox Live Profiles.

Select the option: Can I switch my Gamertag to a different Microsoft Account?

 

If this didn't resolve your problem, feel free to post a reply.

 

 

Met vriendelijke groet,

Rick N.,
DummyArbiter010

borntolearn.mslearn.net
microsoft.com/learning

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Hi Thunder!

Thakyou for the reply, i attempted this although unfortunently I do not remember the password. Also the email address is cancelled and unable to be used. Not sure what to do now. :(

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Well you should have a security question tied to your account I believe (I know I have one tied to mine) If you can remember you old email address and answer a few questions I believe they can help you over the phone 1-800-4MYXBOX if you live in the US. A simple search if you live somewhere else. Good luck

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Hi Rotten,

As I advised in my original post. I have called Phone support and contacted support online etc and I have been advised even though I know the email address, home address, phone number etc It is a live version 1 account and cannot be retrieved. I was advised to contact "Enforcement" on these forums. Hence my post in the first place. :)

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Enforcement hangs out in Forums 15 and 16, i.e., forums.xbox.com/.../41.aspx and forums.xbox.com/.../2366.aspx

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