reseting password

hi,

i just reset my password as ive forgotting my old one of 4 years. anyway after i reset it and sign in it brought me up a new profile and tag. what happen with my own profile

 

Question Info


Last updated July 5, 2018 Views 8 Applies to:

Hey MightySquash939! It sounds like you may have accidentally created a new account. When you log in on your console, does this new profile download or your old profile?
 

In order to get your old profile, you'll need to change the Microsoft account email on this new account MightySquash939 to an alternate email! You can change this email at accounts.live.com and select 'Rename Account'. Let us know how this step goes and we'll move from there. :)

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May I suggest you take the email addresse to xbox.com and sign in there? The gamertag associated with it will appear in orange letters at upper right.

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both these profiles are now on the console. i just download the new one (mighty squash) to the console so i can delete it. should i do that. i dont want this new one but. so do i delete it our give it a new email  

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(May I suggest you take the email addresse to xbox.com and sign in there? The gamertag associated with it will appear in orange letters at upper right.)

when i sign in here xbox.com it come up as the new gametag.

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Then there's a different email addresse for the old gamertag.

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nope same email and i just checked it on the upper right hand side of telly

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Suggest you contact an Xbox LIVE Agent. You can choose Option 2 after
finding your country's support line: See http://tinyurl.com/XBLnumbers -

 
but a faster way to speak to a Billing Agent is to go to http://xbox.com -
sign in there if you can - then go to
http://support.xbox.com/en-US/contact-us?xr=footnav#0:2:5

 

If you are not in the US then replace the red US above w/ yr country code
(i.e., CA for Canada, GB for Great Britain, et al.)

 

Click on Request A Call and type in a few lines explaining your issue
and you will get called back quicker than if you waited in queue on hold.

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