reseting gamerscore

xbox support told me to post here to get my gamerscore reset after being hacked

 

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Last updated July 5, 2018 Views 0 Applies to:

You cannot request a gamerscore reset.If the enforcement team see that you have a modded gamerscore then it will be reset,you will have "cheater" on your profile & you will not be able to earn those achievements again on that profile.

If you feel that your profile has been hacked then you need to phone support for your region & tell them & they will investigate.

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The only way to get a GS reset is to have someone file a complaint on you. If you feel you were hacked you need to contact phone support to open an unauthorized access case.

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All we can do on the support forums is give you advice on certain problems regarding your xbox or profile, only the XBL enforcement team has the power to reset your gamerscore, if I were you I would phone up XBL support again and explain your issue to them and they will probably be able to help you. Although If your gamerscore does get reset you will never be able to regain the lost acheivements, unless you make a new profile and start again.

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