Replacement Xbox One doesn't work?

Hi,

I bought an Xbox One for Christmas but it didn't work out of the box. The power button made a sound when pressed but nothing happened or lit up. I received a replacement via service number 1228469656 today (January 9th, 2014). The replacement has the same problem. The Microsoft MyService page will not load for me so I can't request another replacement. What do I do?


 

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Last updated July 4, 2018 Views 19 Applies to:

Im thinking if two consoles had the exact same problem you may just not be setting things up properly based on the problem.

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See, that's what I thought, it must be me that's *** up. Only common denominator. But how is that possible? Power from xbox to power brick to wall. HDMI to TV. Kinect to Xbox. Done. The light on the power brick is orange, which the service website said (when it worked) that it worked.

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I'm Ron Burgandy?

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