Replacement xbox one crashes to a reboot...every time I try to play a game.

I'm trying to play the Lego movie game on my replacement xbox one.  This replacement was sent to me due to a bad disc drive on my original xbox.  When I start the game and get to just before the title screen the xbox crashes and reboots.  I've tried a factory reset - even downloading the game since I assumed it was a bad disc and returned it to amazon.  Same result every time.

Anyone else getting this type of problem?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

You said you tried a reset, how about a hard reboot?  With the console on, press and hold the power button on the console for 5-8 seconds until it shuts off.  Unplug the power supply, wait about 30 seconds and then plug it in and reboot.  You should see the green splash screen upon reboot.  It may take a minute to boot all the way to the home screen.  If you did not see the green Xbox splash screen, please redo it.  Let us know if this helped.

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Thanks for the help, but it didn't help me.  Here's a video of it happening.  It's not oscar worthy video, but it gets the point across.  www.youtube.com/watch

This happens every single time.

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I got in touch with support and after several attempts to fix, I have to have another replacement sent,

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