Replacement of Xbox One Controller not happening

Dear Support Team,

a while ago (1/14/2015) I requested a replacement of my Controller which shipped with my Xbox One due to a failure with one of the sticks.
The request was stored under reqeust number [Mod Removed]. I received a UPS shipping label which I printed and used to send in my Controller on 3/16/2015. I never got a replacement. When I go to the support pages to watch my service requests it keeps telling me that I never requested a replacement.

Can you please help me out?
Would be nice to see a controller coming back to me.

Thanks in advance.

P.S.: I kept the support mail and a picture of the UPS receipt if you need them.


Question Info

Last updated July 4, 2018 Views 2 Applies to:

Hi there!

Have you signed in to where this an option to track your replacement order? If it's not there, then you would need to contact Xbox Support to chase up your order. If you're in the US, then I recommend you call 1800-4MY-XBOX. As long as you tell them the order number, as well as some verification details, they should be able to look into it for you.

I hope this helps.


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