Replacement controller

Hi Guys,

I am writing this because i am disappointed with the recent troubles i have had with my Xbox one, 
First my Xbox one and Kinect both broke at the same time i had to send them off to be repaired, I didnt mind this too much to be honest as i still have my 360, the turn around was pretty quick and it was still in warranty. Plus i understand that this things somethings happen.
However, my controller has now broken, i spoke to someone on the chat and it is being replaced,  Great i thought. 
Until i received the instructions telling me that i have to send off my broken controller and then wait up to 20 days for a new controller. Not a problem if you have a second controller, Which i dont which means that i can not play my xbox one for up to 3 weeks or go out and spend roughly £40 for a second controller which i then wont use again except on rare occasions. 
As a loyal Xbox user who has been playing xbox since the release of the original console, i do feel slightly let down and disappointed by this, Is there no way to get a faster turn around on an accessory? 

Thank you



Question Info

Last updated July 4, 2018 Views 1 Applies to:

Unfortunately I am having to deal with the same issue except with the power brick. This is sadly do to the fact that Microsoft is to worried about a $25-40 item then the loyalty of the consumer. When it comes down to it, it is all about the $

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