Repair

Does anyone know of a phone number I can call about a repair to my xbox one.  I sent it in a month a go for repairs and still have not gotten it back.  I used the chat to try and find out what is going on and they could not help so the person in chat moved it to the Advocacy Team and said someone would email me or call and still nothing.  No call no email.  I would like to get my xbox that I paid for and got on day back.  Can anyone help?

 

Question Info


Last updated July 4, 2018 Views 22 Applies to:

Hi there,

Have you checked myservice.xbox.com/.../welcome.aspx to see if it has information about the repair?

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I know that's the site to go to when requesting a repair.

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Yes and it tell me nothing.  Its been saying order in progress for a month.

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Not knowing where you are, you can contact support through the Contact Us link at the bottom of the page (support.xbox.com/contact-us)

There isusually an option to request a call back so you don't have to wait on hold. If you're in the U.S./Canada you can call 1-800-4MY-XBOX.

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I hope this helps.

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hope it don't take that long to get mine back from the repair centre

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Mine has been in for the same repair twice now! Won't read the disk. Now it says they've shipped it back over a week ago but FedEx has no record of the tracking number they provided and I haven't seen my console. Thinking I chose the wrong console. My kids are super disappointed in the Xbox. Bummer........................

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Hey there LYKTACAMP!

Sorry to hear about the issue and any inconveniences this may have caused. In order to receive updates on the tracking of your console, I recommend reaching out to phone support from our Contact Us page.  In the future, I recommend creating a new thread.  This way you can receive support specifically tailored to you.  Thanks in advance!

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