Renovacion de suscripción problemas

Hola. Mi problema es que me han cortado xbox live, he comprado un código para un año pero no me deja canjearlo porque dice que tengo la cuenta bloqueada. Al mirar mi suscripción resulta que en noviembre me tocaba renovarla pero el pago automático ha cogido una tarjeta que ya no existe y claro se supone que tengo una suscripción activa y no me deja cambiar la forma de pago. Cómo puedo solucionarlo?

 

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Last updated July 4, 2018 Views 9 Applies to:

Responder rápido pq el código tiene una validez d 24 hora

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¿La cuenta bloqueada? ¿Te refieres a que te han baneado?

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No se supone q tenia q renovar en noviembre automaticamente con una tarjeta q no existe(caducada), no m di cuenta pero hoy m han cortado xbox live, he comprado una suscripcion d 12 meses y no m la coje pq s supone q en noviembredeberia d haber renovado,

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m dice q tengo bloqueado el sistema d compras del live y q tengo q poner otra forma d pago pero no m deja cambiarla y le meto el codigo ym dice lo d la forma de pago bloqueada

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la unica solucion que le veo es que te pongas en contacto con microsoft via telefonica que seguro que te dan solucion.Suerte y un saludo

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hasta manana a las 9 no puedo hacerlo, verdad??podéis faclitarme el numero??? El problema es q tengo 24 horas da gastar el codigo, y lo compre a eso d las 12 así q el margen es minimo

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