Renewing Xbox Live Gold Family - Bought Single renewal in error

Hi

Our Xbox Family Gold runs out on the 28/05/12 so I bought a renewal pack forgetting we had family not individual membership.


What should I do, enter the code or not I do not want our accounts messing up?

If I enter the code would I get an amount credited towards the family subscription?

Many thanks 

 

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Last updated July 5, 2018 Views 5 Applies to:

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Hey, i would suggest you to return the card, because an individual membership will only give your account the

gold membership status, whereas your other family members will have remain Silver members.

I would suggest you to try to return that code and buy a gold family pack as it is much cheaper.

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I would take the store back to the retailer as that code will only be used on 1 profile and not the full family so you could either use it and have 1 member on xbox live or take it back and buy another gold family which will enable you to have a family on xbox live gold.

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Thanks

Would the single membership not be used as a credit towards a family subscription?

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The single gold membership will the folded into the family plan; if you have already used the single gold code and then you and a family plan. So instead of 12 months i think you will have 15 months total for the family plan.

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If you redeem the prepaid code subscription and activate a gold family pack subscription, it will be added on top of the family pack subscription.. For every 2 months of regular subscription = 1 month for a family pack subscription.

a 1 month subscription will still be converted into a 1 month family subscription:)

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El MARCOloko is correct. if you purchased a 12 month code, then 6 months will be added to the family pack for you and the secondary accounts to use. No need to take it back if you're okay with it stacking the time like this since it's still cheaper  :)

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Yeah, kean is correct. Just read what she said.

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i suggest you return the card and renew the family membership, not buying separate cards

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If you have gold time on the account when you purchase the fam pack, it's $5 off for every month of gold you have. When you add an account to the fam pack and they have gold time, it adds 1 month for every 2 months the account has on it. So on the primary you get the discount, a secondary account's time is added onto the fam pack sub.

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This is false. Bought an individual 12 month gold prepaid. My family plan has not expired yet. Typed in code to redeem...claims that I cannot redeem the single due to the family plan still being active....so it does not tack on a few extra months to the family plan.

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