renewing my xbox gold account

hello, ive been having problems renewing m xbox live account with a prepaid mastercard, would it be able for you to send me a code to enter to renew it and I send you my mastercard info

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Prepaid VISA/Mastercard cards--with very few exceptions--cannot be used to sign up for subscription services.

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ive been trying to renew my gold and my sons mattscreed memberships,but it want charge my visa,giving error problems

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VisageOfAngel, why wouuld you suggest that to be the answer when you're just telling him it cannot be done, but no suggestive resolutions  in regards to the exceptions?

BuckShots1, jedibub01,

If there is a "exception" that can be granted you would be better off getting in contact with Xbox Customer Support.

Web URL:

support.xbox.com/contact-us

USA/Canada:

T:  1-800-4MY-XBOX

T:  (425)-635-7180 (Extension +001 if calling from England / International)

UK:

T: 0800 587 1102 (Extension +44 if calling from abroad)

Be sure to choose the option for the Billing Team. And let them know your problem and to find out from them what is causing the problem, or if there is a way an exception can be made.

Regards,

Daniel

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