Renewed XBOX Live On Computer...Now Cannot Access XBOX Live on Console

I used the computer to purchase one month of XBOX Live for $9.99 instead of doing it through the console.  Now my son cannot access XBOX Live.  I am not sure what to do since this is my first time with an XBOX.  Was I only supposed to purchase it through the console?  I am not sure what to do now? 

Any help would be appreciated.




Question Info

Last updated July 5, 2018 Views 15 Applies to:

You can purchase gold through the website or the console, but if you purchase it through the website there is a delay before the console will recognize it. If it still hasn't cleared up, try testing your connection or recovering your account.

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