Renewed XBOX Live On Computer...Now Cannot Access XBOX Live on Console

I used the computer to purchase one month of XBOX Live for $9.99 instead of doing it through the console.  Now my son cannot access XBOX Live.  I am not sure what to do since this is my first time with an XBOX.  Was I only supposed to purchase it through the console?  I am not sure what to do now? 

Any help would be appreciated.

 

Janine

 

Question Info


Last updated July 5, 2018 Views 15 Applies to:

You can purchase gold through the website or the console, but if you purchase it through the website there is a delay before the console will recognize it. If it still hasn't cleared up, try testing your connection or recovering your account.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.