Renewed live gold automatically now not working

Hi,

my first monthly renewal was processed on the 15th but it hasn't worked since. It asks me to get gold then when I click through it tells me I have gold then doesn't work.

can I please get some advice on this?

thanks

M

 

Question Info


Last updated July 5, 2018 Views 48 Applies to:

Hello,

I am sorry you are having this problem with your gold, I would clear you catch on the system by holding the power button for 5-10 sec. then restarting it and signing back in. If that does not fix the problem  Please visit: account.xbox.com/.../Manage . You can also Visit: commerce.microsoft.com/.../Subscription . On your Xbox One you can go through the setting and subscriptions to buy gold from there.

Thank you!

Alliance United

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