Renewal 12=1=free game promo not being honoured

Hi,

In March a renewal offer appeared on the dashboard: Renew for 12 months ,get 1 month extra, and get a free game (from a list they provided). I renewed and emailed my request for Kinect Sports as they stated. I received a confirmation email that my game would take 8-10 weeks to arrive...I'm still waiting.

I have emailed support and they told me to call 4my-xbox. I called 4my-xbox and they told me to use the U.S. forums. I used the U.S. forums and they (Miss Portia) said that they are no longer fulfilling the promo and sorry for the inconvenience.

How is this acceptable?!

Please help, I just can't imagine how a company can turn their back on not only a loyal customer, but one who also recommends the Xbox 360 from behind a counter. I am rather shaken by this lack of responsibility and it's even worse trying to speak with anyone that can help...I've had many willing, but not one authorized to help. Shameful really.

Again, please help.

Thanks for your time.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

call 18004myxbox and ask a support agent.

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Call Xbox Support and demand for a supervisor in a nice way.

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